Last Updated: February 24, 2026
At Pro Level Bundle Marketplace, we strive to provide high-quality digital products and a smooth purchasing experience.
Due to the nature of digital downloads, all products are non-returnable and non-exchangeable once delivered.
However, we do offer refunds in specific and valid situations as outlined below.
You may request a refund within 48 hours of purchase only under the following circumstances:
If you accidentally purchased the same product more than once.
If your payment was successfully charged but you did not receive access to the product or download link.
If the files provided are incomplete, corrupted, or inaccessible, and our support team is unable to resolve the issue.
We do not provide refunds in the following cases:
Change of mind after purchase
Lack of technical knowledge to use the product
Device or software incompatibility
Download issues caused by poor internet connection
“Accidental purchase” without valid proof
Products that have already been downloaded and used
Refund requests made after 48 hours from purchase
Because digital files cannot be physically returned, refunds are strictly limited to verified technical or duplicate payment issues.
To request a refund, please email us at:
📧 prolevelbundlemarketplace@gmail.com
Your email must include:
Order ID
Email address used during purchase
Clear explanation of the issue
Screenshot or proof of the problem (if applicable)
Incomplete refund requests may delay processing.
If your refund request is approved:
Validation may take 1–3 business days
Refund processing may take 3–7 business days to reflect in your bank or payment method
Refunds will be issued to the original payment method only.
We are committed to maintaining a fair and transparent refund policy. While digital products are non-returnable, we ensure that genuine technical or payment-related issues are handled promptly and professionally.
If you have any concerns, please contact our support team — we are here to help.